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Abstracts prior to volume 5(1) have been archived!

Issue 5(1), October 2010 -- Paper Abstracts
Girard  (p. 9-22)
Cooper (p. 23-32)
Kunz-Osborne (p. 33-41)
Coulmas-Law (p.42-46)
Stasio (p. 47-56)
Albert-Valette-Florence (p.57-63)
Zhang-Rauch (p. 64-70)
Alam-Yasin (p. 71-78)
Mattare-Monahan-Shah (p. 79-94)
Nonis-Hudson-Hunt (p. 95-106) 



JOURNAL OF APPLIED BUSINESS AND ECONOMICS


Comparative Study of Service Performance in Saudi Hospitals – The Government versus the Private Healthcare System


Author(s): Jagannath Mohanty, Tanvir Farooq

Citation: Jagannath Mohanty, Tanvir Farooq, (2018) "Comparative Study of Service Performance in Saudi Hospitals – The Government versus the Private Healthcare System," Journal of Applied Business and Economics, Vol. 20, Iss.4,  pp. 83-92

Article Type: Research paper

Publisher: North American Business Press

Abstract:

Healthcare system in recent past has undergone a transition from being provider driven into the one that
is consumer driven. Also it has moved away from basic healthcare to service sophistication. Scholars
have argued that increased service satisfaction builds enduring relationship with the patient often in
resulting in repeat visits. Poised to become a key driver in the rapidly changing economic landscape of
KSA, it is a $140 Billion market in Saudi Arabia and over$ 7 Trillion globally. This work is an attempt to figure out the existing service performance gap in the Govt. and the private healthcare system of KSA. This paper draws upon a young sample to reflect on the service dichotomies, so that they can envisage the future contours of the healthcare system in the Kingdom of Saudi Arabia.