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AMERICAN JOURNAL OF MANAGEMENT
Emotional Intelligence and Managerial Communication
Author(s): Tiffany Nguyen, Shayla White, Kenneth Hall, Reginald L. Bell, Wayne Ballentine
Citation: Tiffany Nguyen, Shayla White, Kenneth Hall, Reginald L. Bell, Wayne Ballentine, (2019) "Emotional Intelligence and Managerial Communication," American Journal of Management, Vol. 19, Iss. 2, pp. 54-63
Article Type: Research paper
Publisher: North American Business Press
Abstract:
Educational credentials and work experience are not enough to become an effective manager. In this article, we explore emotional intelligence (EI) and its effects on managerial communication. Our findings show continuous effort to improve your EI leads to enhanced communication skills, better team environments and increased productivity. The literature on EI from books, published scholarly articles, and blogs are used to frame our argument. We find that corporations need managers to understand EI and personality strategies to enhance their managerial communication effectiveness. Managers will be able to improve their EI skills if they adhere to our 3 key takeaways: 1) master the four EI factors, 2) maintain personal identity by strengthening relationships, and 3) enhance your communication skills with practice.
