Journal of
Marketing Development and Competitiveness
Scholar Gateway
Abstracts prior to volume 5(1) have been archived!Issue 5(1), October 2010 -- Paper AbstractsGirard (p. 9-22)Cooper (p. 23-32)Kunz-Osborne (p. 33-41)Coulmas-Law (p.42-46)Stasio (p. 47-56)Albert-Valette-Florence (p.57-63)Zhang-Rauch (p. 64-70)Alam-Yasin (p. 71-78)Mattare-Monahan-Shah (p. 79-94)Nonis-Hudson-Hunt (p. 95-106) 
JOURNAL OF APPLIED BUSINESS AND ECONOMICS
The New Normal: Fundamental Shifts for 21st Century Organizations and for the CIOs Who Lead Them
Author(s): Mark W.S. Chun, Charla Griffy-Brown, Harvey Koeppel
Citation: Mark W.S. Chun, Charla Griffy-Brown, Harvey Koeppel, (2014) "The New Normal: Fundamental Shifts for 21st Century Organizations and for the CIOs Who Lead Them," Journal of Applied Business and Economics, Vol. 16, Iss. 5, pp. 27-50
Article Type: Research paper
Publisher: North American Business Press
Abstract:
The New Normal (the business climate following the 2008 economic crisis) has ushered in fundamental
changes to the structure and governance of many organizations and, therefore, to the executives who lead
them. The Chief Information Officer (CIO) remained at the epicenter of organizational evolution and
enablement. Shifts within the Information Technology (IT) landscape have created significant
opportunities and challenges for organizations and for their CIOs. Through our research, we learned that
effective IT leaders typically possessed six key competencies: Leadership; Innovation and Growth;
Business Strategy and Process; Relationship Management and Communication; Business Management;
Risk Management.
