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JOURNAL OF APPLIED BUSINESS AND ECONOMICS
Optimizing Patient Flow and Resource Utilization in Out Patient Clinic:
A Comparative Study of Nkawie Government Hospital and Aniwaa Health Center
Author(s): John Mensah, David Asamoah, Akua Amponsaa Tawiah
Citation: John Mensah, David Asamoah, Akua Amponsaa Tawiah, (2014) "Optimizing Patient Flow and Resource Utilization in Out Patient Clinic: A Comparative Study of Nkawie Government Hospital and Aniwaa Health Center," Journal of Applied Business and Economics, Vol. 16, Iss. 3, pp. 181-188
Article Type: Research paper
Publisher: North American Business Press
Abstract:
The study is a comprehensive evaluation to explore current systems and practice regarding the Patient
Flow and resource utilization in an out-patient clinic in both a government and private owned hospitals
in Ghana. Currently we are witnessing unprecedented queues in these hospitals. the general information
was analyzed by a single-phase queuing system. Findings indicated that the estimated mean arrival rate
and the waiting time at the OPD for the public hospital were 23 and 0.5 hours respectively, and 25 and
0.5 hours for private hospital and this is directly opposite queuing situations found in developed countries
(Ortola, 1993).
