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JOURNAL OF LEADERSHIP, ACCOUNTABILITY AND ETHICS
Crisis Center at the Crossroads: Which Road Leads to Continued Service Delivery Success?
Author(s): Amy V. Beekman, Anne E. Arthur, Cory D. Lawson
Citation: Amy V. Beekman, Anne E. Arthur, Cory D. Lawson, (2012) "Crisis Center at the Crossroads: Which Road Leads to Continued Service Delivery Success?," Journal of Leadership, Accountability and Ethics, Vol. 9, Iss. 6, pp. 20 - 39
Article Type: Research paper
Publisher: North American Business Press
Abstract:
Since 1972, The Crisis Center of Tampa Bay has been very successful in bringing help, hope, and healing
to people facing serious life challenges. The Crisis Center has delivered their many services through a
mix of government funding, corporate and private donations, and earned income strategies. Despite this
success, funding is decreasing while demand for services continues to increase. With demand in 2011
projected to exceed the 175,000 people served in 2010, The Crisis Center of Tampa Bay must evaluate
alternatives including pursuing funding to expand services to underserved populations, expanding earned
income strategies and implementing cost reductions.
