JOURNAL OF MARKETING DEVELOPMENT AND COMPETITIVENESS
Contemporary Marketing Evolves
Author(s): R. Henry Migliore, Nancy C. Howard, Dana Moore Gray
Citation: R. Henry Migliore, Nancy C. Howard, Dana Moore Gray, (2018) "Contemporary Marketing Evolves," Journal of Marketing Development and Competitiveness, Vol. 12, Iss. 2, pp. 98-104
Article Type: Research paper
Publisher: North American Business Press
Abstract:
This article encompasses principles of marketing as it relates to the current trends of technology. From
the Marketing Plan to Survey Monkey, and the analysis of ACSI to CX on the internet, marketing has
fresh nuances that need to be rooted in its time-tested foundation. Measuring customer cost, customer
satisfaction, and defining new tools for customer service make this article a noteworthy read. Concluding with social media and ordering capabilities from Alexa; marketing has evolved.