JOURNAL OF MARKETING DEVELOPMENT AND COMPETITIVENESS
Understanding the Effect of Internet Convenience on Intention to
Purchase via the Internet
Author(s): Alicia Izquierdo-Yusta, Roberta J. Schultz
Citation: Alicia Izquierdo-Yusta, Roberta J. Schultz, (2011) "Understanding the Effect of Internet Convenience on Intention to Purchase via the Internet" Vol. 5, Iss. 4, pp. 32 - 50
Article Type: Research paper
Publisher: North American Business Press
Abstract:
Purchasing via the Internet offers significant cost savings and time benefits to both service providers and
consumers. This study empirically assesses a model of factors likely to affect Intentions to Purchase via
the Internet. A multidimensional scale of Internet Convenience is developed. A sample was used of 759
respondents in Spain who chose to use the traditional method of booking a hotel instead of using the
available Internet option. Results support the proposed hypotheses. Implications are provided for service
providers to address these factors.