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JOURNAL OF MANAGEMENT POLICY AND PRACTICE
Shape Up or Ship Out: Performance Management at Community Hospital
Author(s): Mark D. Fulford
Citation: Mark D. Fulford, (2011) "Shape Up or Ship Out: Performance Management at Community Hospital," Journal of Management Policy and Practice, Vol. 12, Iss. 3, pp. 37 - 40
Article Type: Research paper
Publisher: North American Business Press
Abstract:
One of a manager’s primary responsibilities is to effectively manage the performance of each direct
report. Unfortunately, many managers do not take this responsibility seriously or devote sufficient effort
into increasing their skills in this area to ensure more effective outcomes. This manuscript outlines an
actual incident involving a manager’s attempts to influence the performance of a direct report.
Facilitator’s notes as well as an Epilogue are included. This critical incident can be used as a discussion
tool or role-play exercise in corporate training or academic classroom environments.
