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JOURNAL OF ORGANIZATIONAL PSYCHOLOGY

Role Stress Measure, Methods of Coping with Stress, and Job

Performance: An Exploratory Study

Author(s): Nermine Magdy Atteya

Citation: Nermine Magdy Atteya, (2012) "Role Stress Measure, Methods of Coping with Stress, and Job

Performance: An Exploratory Study," Journal of Organizational Psychology, Vol. 12, Iss. 2, pp. 30 - 51

Article Type: Research paper

Publisher: North American Business Press

Abstract:

Workplace stress is a growing concern for human resource managers. Although considerable scholarly

and practical attention has been devoted to stress management over the years, the time has come for new

perspectives and research. An extensive review serves as a foundation for managers and researchers to

better understand the unique challenges of managing hospitality organizations. Drawing from the

emerging field of positive organizational behavior, this study offers research findings with implications

for combating occupational stress, role stress in specific. This paper examines the effects of role stress

and methods of coping with stress on job performance among Egyptian supervisors working in 5 and 4

stars hotels in Egypt. Research data is collected through a questionnaire distributed to 780 supervisors.

Data from a large sample of supervisors across the hospitality industry in Egypt suggest that the type of

role stress and the methods of coping with stress may be a key to better understanding the variation in

perceived job performance. The article concludes with practical strategies aimed at leveraging and

developing supervisors' cognitive and emotional /psychological capital to help them better cope with role

stress that consequently lead to outstanding job performance.