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JOURNAL OF ORGANIZATIONAL PSYCHOLOGY
Communication in Virtual Teams: The Role of Emotional Intelligence
Author(s): Virginia E. Pitts, Natalie A. Wright, Lindsey C. Harkabus
Citation: Virginia E. Pitts, Natalie A. Wright, Lindsey C. Harkabus, (2012) "Communication in Virtual Teams: The Role of Emotional Intelligence," Journal of Organizational Psychology, Vol. 12, Iss. 3/4, pp. 21 - 34
Article Type: Research paper
Publisher: North American Business Press
Abstract:
Emotional intelligence (EI) has received increasing attention in recent years as a driver of team
effectiveness. However, research has yet to address EI in virtual teams (VT). The purpose of our study
was to examine EI as a predictor of VT effectiveness. Further, we investigated quality of communication
as a mediator of the EI-team viability relationship. We employed a work simulation using 228
undergraduate students (57 teams). Multilevel modeling was used to test our hypotheses. Our results
support that EI is a driver of team viability, and that quality of communication serves as one mechanism
through which this influence exists.
